Terms applicable to UK use of our services

By creating an account and using the services, you agree to these terms and conditions, our Privacy Policy, and any sport or game-specific rules. You confirm you have read them and will follow all applicable laws in the United Kingdom.

Eligibility and registration

• You must be at least 18 years old and legally allowed to gamble in the UK.
• You must complete registration truthfully and maintain accurate details in your account profile.
• Access is prohibited where use of remote betting or gaming would be unlawful.
• Only one account per person is permitted; duplicate accounts may be closed and bets voided.

Changes to these terms

• We may modify these terms to reflect legal, regulatory, or operational changes.
• Material changes take effect after notice via the site, app, or email. Continued use after the effective date means you accept the updated terms.

Proper use of the platform

• You agree not to use bots, scripts, or automated systems to place a bet or interact with odds.
• Collusion, arbitrage abuse, chip-dumping, or other unfair practices are not allowed.
• Third-party or business use of consumer accounts is prohibited.

Content and intellectual property

• Site content, software, data, logos, and odds are protected. You may use them only for personal, non-commercial purposes related to placing bets.
• Data scraping and redistribution of markets or prices are not allowed.

Liability limitations

• We provide services on an as-available basis and do not guarantee uninterrupted access.
• We are not liable for losses arising from internet failures, device issues, or errors outside our reasonable control.
• Nothing limits liability for fraud, death, or personal injury caused by negligence, nor your statutory rights under UK consumer law.

Governing law and disputes

• These terms are governed by the laws of England and Wales, and the courts of England and Wales have non-exclusive jurisdiction.
• Complaints are handled through our internal process; if unresolved, you may escalate to an independent ADR body approved for UK consumers, as explained in the complaints page of Agent No Wager.

These rules apply to all betting markets offered to UK customers. Sport or game-specific house rules may also apply, and you should read those before placing bets.

Eligibility to place bets

• You must have an active, verified account and be located in the UK at the time of placing bets.
• Use of VPN or location-masking tools is not allowed.

Bet acceptance and settlement

• A bet is accepted only when our servers generate a bet ID or receipt in your bet history.
• Pre-match bets are settled according to the official result of the event or relevant governing body.
• In-play betting is settled on the result at the conclusion of the market period stated.
• Where dead-heat rules apply, settlement is calculated proportionally.

Minimums, maximums, and odds

• Minimum and maximum stake limits, as well as maximum payout caps, are displayed in the bet slip or market rules.
• Prices and odds may change before acceptance; the bet is placed at the odds confirmed in your receipt.

Errors and palpable mistakes

• If a market, price, or line is offered in error, we may void the affected bet or settle at the correct odds that were reasonably available at the time.

Cancellations and voiding

• If an event is cancelled, postponed, or not completed, settlement follows the applicable sport-specific rules. In the absence of such rules, bets may be void.
• Bets placed after the outcome is known or after an unambiguous advantage has occurred may be void.

Restrictions on betting

• We may limit or refuse a bet, apply stake limits, or restrict access to certain markets to comply with legal and responsible gambling requirements.
• Bonus bets and bonuses may carry specific terms, including expiry or market exclusions. Promotions advertised as no wagering will not require wagering of winnings, though other conditions may apply as stated in their terms.

These rules govern funding and withdrawals for UK users of Agent No Wager and form part of your agreement.

Funding your account

• Deposits may be made using permitted payment methods shown in the cashier. Credit cards are not allowed for gambling in Great Britain.
• Only payment instruments in your own name may be used. Third-party payments are prohibited.
• Any limits, possible fees, and minimum or maximum amounts are displayed before you confirm a transaction.

Withdrawals

• Where possible, withdrawals are returned to the same method used for deposit, following a closed-loop policy.
• We may require successful identity and affordability checks before releasing funds.
• Indicative timeframes after approval: e-wallets may credit on the same day; cards typically 1 to 3 business days; bank transfers 1 to 5 business days. Processing times can vary by provider.

KYC and AML checks

• Before first withdrawal, and at any time thereafter, we may request proof of identity, address, payment ownership, and source of funds.
• Failure to provide requested documents may result in transaction delays, cancellation, or account restrictions.

Security and transaction monitoring

• Transactions are monitored to prevent fraud, money laundering, and unauthorised use.
• Chargebacks or payment disputes may lead to immediate suspension and investigation.

Cancellations and reversals

• You may not cancel a withdrawal once it has entered processing. We may cancel or refuse a transaction where required by law or our AML policies.

Dormant and closed accounts

• Accounts with no login for an extended period may be deemed dormant; any fees or reactivation processes are described in your account area and help pages.

Gambling should be entertaining, and you should bet only what you can afford to lose. We provide controls to help you manage your use of the services.

Player protection tools

• Deposit, loss, and stake limits: set daily, weekly, or monthly limits in your account.
• Time-outs: take a short break from betting for a selected period.
• Reality checks: on-screen reminders of session duration and activity.
• Self-exclusion: exclude yourself for at least six months or longer. For Great Britain, you can register with GAMSTOP for multi-operator exclusion at gamstop.co.uk.

Support and assistance

• Independent advice: BeGambleAware.org and 0808 8020 133.
• NHS specialist clinics and GamCare offer confidential support.
• Blocking tools: you may use device or payment blocking services to restrict gambling transactions.

Protecting minors

• Under 18s are not allowed to use the platform. You must keep devices and credentials secure and use parental controls where appropriate.

We follow UK legal requirements designed to prevent money laundering and terrorist financing and to protect the integrity of betting services.

Know Your Customer (KYC)

• Verification of identity and address is required. We may also verify ownership of payment methods and, where appropriate, source of funds or wealth.

Transaction monitoring

• Automated and manual checks review activity for unusual patterns, including rapid deposits and withdrawals, use of multiple funding instruments, or attempts to conceal the origin of funds.

Sanctions and PEP screening

• Customers may be screened against sanctions and politically exposed person lists to meet legal obligations.

Reporting and consequences

• We may file reports with relevant authorities where suspicious activity is detected.
• Breaches of AML rules can result in account suspension, bet cancellation, fund freezing, and closure, subject to applicable law and your rights.

Prohibited behaviours

• Third-party payments, cash-like transactions, and attempts to transfer funds between accounts are not allowed.

We process personal data in accordance with UK GDPR and the Data Protection Act 2018 to deliver betting services and meet legal duties.

Data we collect

• Registration and contact details created during account setup.
• KYC documents, identity and address verification data.
• Transaction and bet history, bonuses usage, payment information.
• Device data, IP address, location checks, and cookies or similar technologies.

How we use your data

• To provide and improve services, manage your account, settle bets, and display odds and markets.
• To conduct age and identity checks, affordability assessments, AML monitoring, and responsible gambling interventions.
• To communicate service updates, and to send marketing where you have provided consent or where permitted by law. You can change preferences at any time in your account.

Lawful bases

• Contract performance, legal obligations, legitimate interests, and consent where required.

Sharing and transfers

• We may share data with payment providers, KYC and AML service vendors, auditors, dispute resolution bodies, and regulators where required.
• International transfers, if any, use safeguards such as standard contractual clauses.

Retention

• Data is retained for as long as needed for the purposes above and to meet legal retention periods.

Your rights

• You may request access, rectification, erasure, restriction, portability, or object to processing where applicable.
• You may complain to the Information Commissioner’s Office. Contact details and our privacy contact route are available on the Contact page.

Cookies

• Cookie categories, purposes, and controls are described in our Cookie Policy. You can manage settings in your browser and within your account.

We implement technical and organisational measures designed to protect your account and data.

Technical safeguards

• Encryption in transit using modern TLS protocols.
• Segregation of systems and monitoring to detect suspicious activity.
• Hashing and access controls for sensitive credentials.

Account protection

• Strong password rules and optional two-factor authentication are available in your account settings.
• You must keep login details confidential and log out after each session.

Incident response

• We operate continuous monitoring and review logs for anomalies.
• Suspected unauthorised use should be reported immediately through the support channels. We may temporarily lock access to protect you while we investigate.